Privacy Policy

Introduction

MyCarnexa ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

👤 Personal Information

Name, phone number, email address, date of birth, and government-issued ID details.

🚗 Vehicle Information

Vehicle registration number, make, model, year, and existing insurance details.

đŸ’ŗ Financial Information

Payment details for premium processing (securely handled via payment gateways).

📍 Usage Data

IP address, browser type, pages visited, and interaction data on our platform.

How We Use Your Information

  • To provide, operate, and improve our insurance comparison and facilitation services
  • To process your insurance applications and renewals
  • To communicate with you regarding your policies, claims, and service updates
  • To comply with legal obligations and regulatory requirements (IRDAI)
  • To detect and prevent fraud and unauthorized access
  • To send you relevant offers and updates (with your consent)

Data Sharing

We share your information with:

  • Insurance Partners: To generate quotes and issue policies
  • Payment Processors: For secure transaction processing
  • Regulatory Authorities: When required by law (IRDAI, RBI, etc.)
  • Technology Providers: Who assist in our platform operations
Important: We do not sell your personal data to third parties for marketing purposes.

Your Rights

  • Right to access your personal data
  • Right to correct inaccurate information
  • Right to request deletion of your data (subject to legal requirements)
  • Right to withdraw consent for marketing communications
  • Right to lodge a complaint with relevant data protection authorities

Last Updated: May 18 , 2026

Terms of Use

Acceptance of Terms

By accessing and using MyCarnexa's website and services, you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our services.

Use of Services

  • You must be at least 18 years of age to use our services
  • You agree to provide accurate and complete information
  • You are responsible for maintaining the confidentiality of your account
  • You agree not to misuse or attempt to disrupt our services

Prohibited Activities

  • Submitting false or fraudulent information
  • Attempting to gain unauthorized access to our systems
  • Using our services for any illegal purpose
  • Reproducing or distributing our content without permission

Limitation of Liability

MyCarnexa acts as an insurance intermediary/facilitator. We are not directly liable for insurance claim settlements, which are the sole responsibility of the respective insurance companies.

Last Updated: May 18 , 2026

Disclaimer Policy

General Disclaimer

The information provided on the MyCarnexa platform is for general informational purposes only. While we strive to keep information accurate and up to date, we make no warranties about the completeness, reliability, or accuracy of this information.

Insurance Advisory Disclaimer

  • MyCarnexa is an insurance intermediary and not an insurer
  • Policy terms, premiums, and coverage are determined by respective insurance companies
  • Quotes provided are indicative and may vary at the time of actual policy issuance
  • We recommend reading all policy documents carefully before purchase
Note: Insurance is subject to market risks and terms and conditions of the insurer. Please read all related documents carefully.

Third-Party Links

Our platform may contain links to third-party websites. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Last Updated: May 18 , 2026

Intellectual Property Policy

Ownership

All content on the MyCarnexa platform, including text, graphics, logos, images, software, and other material, is the property of MyCarnexa or its content suppliers and is protected by Indian and international intellectual property laws.

Permitted Use

  • You may view, download, and print content for personal, non-commercial use only
  • You must retain all copyright and proprietary notices
  • You may not modify or reproduce any content without written permission

Trademarks

The MyCarnexa name, logo, and related trademarks are registered trademarks. Unauthorized use of our trademarks is strictly prohibited.

Infringement Reporting: To report intellectual property violations, write to us at legal@mycarnexa.in

Last Updated: May 18 , 2026

Information Security Policy

Our Security Commitment

MyCarnexa implements comprehensive security measures to protect your personal and financial information against unauthorized access, alteration, disclosure, or destruction.

Security Measures

  • SSL/TLS encryption for all data transmission
  • Secure storage with encryption at rest
  • Regular security audits and penetration testing
  • Multi-factor authentication for internal systems
  • Role-based access control (RBAC) for all staff
Example: An RM can access only leads assigned to them; they cannot view leads of other agents.

Data Retention and Deletion

  • Personal data is retained only for operational and regulatory purposes.
  • Once no longer required, data is securely deleted or anonymized.

Incident Reporting

  • Any suspected security breach must be immediately reported to grievance@mycarnexa.in.
  • Breaches are logged, investigated, and addressed with corrective actions.

Employee Responsibilities

  • All employees, RMs, and partners are bound by confidentiality agreements.
  • Unauthorized sharing of user information or corporate data is strictly prohibited and may lead to termination and legal action.

Last Updated: May 18 , 2026

Fraud Detection & Risk Management Policy

Objective

To prevent, detect, and address fraudulent activities in MyCarnexa operations, ensuring protection of users, partners, and the company.

Customer Verification

  • All customers must complete KYC and identity verification before insurance facilitation.
  • RM or agent must verify authenticity of the data and documents submitted.
Example: Age, identity, and medical declarations are verified before providing quotes or connecting with insurers.

RM Conduct and Monitoring

  • Relationship Managers (RMs) must adhere to ethical, legal, and regulatory standards.
  • Continuous monitoring of RM activities is performed to detect suspicious behavior.

Example: Multiple duplicate leads created by the same RM for commission manipulation will be flagged.

Fraud Reporting and Escalation

  • Detection: Suspicious activity is flagged in the system.
  • Investigation: Compliance team reviews and gathers evidence.
  • Action: Legal, disciplinary, or regulatory action is taken based on findings.
  • Partner Coordination: Fraudulent activity is reported to insurers or partners immediately.

Prevention Measures

  • Periodic audits of RM activities, system logs, and transaction histories.
  • Alerts for unusual patterns like duplicate leads, fake KYC, or manipulated commissions.
  • Staff training to recognize and report fraud attempts.

Last Updated: May 18 , 2026

Service TAT (Motor)

Turnaround Time Commitment

MyCarnexa is committed to providing timely and efficient service across all insurance categories. Our standard turnaround times (TAT) are as follows:

Motor Insurance

  • Quote Generation: Within 2 hours
  • Policy Issuance: Same day (within 4 hours of payment)
  • Claim Assistance: Response within 2 hours during business hours

Important Notes

  • TAT may vary based on insurer processing times and completeness of documentation.
  • Emergency claims are prioritized and handled on a case-by-case basis.

Last Updated: May 18 , 2026